Terms of service

 

TERMS OF SERVICE

Effective Date: September 2025

These Terms of Service outline how Boho Studio Limited ("we", "our", "us") works with customers ("the customer"). Placing an order with us — whether through our website, WhatsApp, Instagram, or any other Boho sales channel — means the customer has read, understood, and agreed to the following terms.

1. ABOUT US

Boho Studio Limited is a Nigerian furniture company that designs and produces handcrafted, made-to-order furniture. Every piece we make is built specifically for the customer who ordered it, which is why the terms below exist — to protect both sides and ensure a smooth, enjoyable experience.

2. OUR COMMITMENT TO CUSTOMERS

We are committed to providing a respectful, professional, and positive experience from the moment an order is placed to long after it is delivered. We ask that customers extend the same courtesy to our team.

3. RESPECTFUL COMMUNICATION

We take the wellbeing of our team seriously. The following conduct will not be tolerated at any stage of the customer relationship, including during enquiry, production, delivery, or after-sales:

  • Abusive, insulting, or demeaning language
  • Threats, intimidation, or coercion
  • Harassment of any kind, verbal, emotional, or psychological

This is protected under applicable Nigerian law.

If disrespectful or harassing communication occurs, we reserve the right to:

  • Pause communication
  • Pause or cancel production
  • Pause or cancel delivery
  • Terminate the order and issue a partial refund where applicable
  • Decline future business with the customer

4. ORDERS & PAYMENT

Placing an Order

Orders can be placed through our website, WhatsApp, Instagram, or directly with our team. All orders are subject to availability and confirmation by Boho.

Payment

Production begins only after payment is confirmed. Orders cannot be processed on the basis of an unconfirmed bank transfer. Where a transfer has been made but not yet reflected, the customer should provide proof of payment and the order will remain on hold until confirmation is received.

Payments are non-transferable to another order unless approved by management.

Pricing

We honour the price communicated to the customer at the time of order. In exceptional circumstances where a price adjustment becomes unavoidable — such as a significant change in material costs — we will communicate this to the customer before proceeding. If the customer is not comfortable with the adjustment, a refund may be issued.

5. PRODUCTION TIMELINE

Every product is made to order. Production timelines vary by product and will be communicated to the customer at the time of order. Timelines begin from the next working day after payment is confirmed.

Timelines may be adjusted due to:

  • Material availability
  • Logistics delays
  • Force majeure events
  • Design modifications requested by the customer
  • Large volume orders

Where a delay is anticipated, we will communicate this to the customer proactively.

6. CUSTOM ORDERS

All Boho products are designed and produced to meet the customer's specifications. By placing an order, the customer agrees that:

  • The final product will be accepted provided it substantially meets the agreed specifications
  • For custom pieces, any sketches or design approvals must be confirmed by the customer before production begins
  • A refund will not be issued solely on the basis that the customer no longer wants the product or has changed their mind

7. CANCELLATIONS

Because production begins immediately upon payment confirmation, cancellations are not accepted after payment has been made. Please refer to our Refund Policy for details on when a refund may be considered and the applicable cancellation fee.

8. DELIVERY & PICKUP

Delivery fees are separate from the product price and depend on the customer's location. Please refer to our Shipping Policy for full details on delivery arrangements, timelines, and what to do if an item arrives damaged.

Once an item leaves our premises or is handed to a logistics provider, Boho Studio is no longer liable for damage that occurs in transit, except where otherwise stated in our Shipping Policy.

9. PRODUCT IMAGE DISCLAIMER

Product images on our website and sales channels — including photographs and computer-generated renders — are provided for general representation purposes. Actual products may vary slightly due to:

  • Lighting conditions during photography
  • Screen or device display settings
  • The inherent nature of handcrafted production

We make every reasonable effort to ensure our images closely reflect the actual product. Customers who would like to confirm exact appearance before purchasing are welcome to request live photos or video, or visit our studio prior to placing an order.

This disclaimer does not affect any statutory rights a customer may have under applicable Nigerian law.

10. QUALITY ASSURANCE

All items undergo inspection before delivery. Minor variations in colour or texture may occur due to the handcrafted nature of our products and do not constitute damage or defect. Please refer to our Refund Policy for a full definition of what constitutes damage.

11. FUTURE ENGAGEMENT

We reserve the right to decline future business with any customer who has:

  • Harassed or been abusive to our staff
  • Caused operational disruption
  • Acted in bad faith in a previous transaction

This is to protect our team, our business, and other customers.

12. GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

13. AMENDMENTS

We may update these Terms of Service from time to time. Where changes are material, we will notify customers through our website or other communication channels. Continued use of our services after any update constitutes acceptance of the revised terms.

14. CONTACT US

For any questions about these terms, please reach us at:

Email: hello@boho.ng or operations@boho.ng Phone: +234 817 298 8884 or 09166594237 Website: www.boho.ng